Warranty

Warranty Coverage

All products purchased from fapomoto.com come with a standard 1-year warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

Customers who participate in our Warranty Extension Program can receive an extended 2-year warranty on eligible products.

Warranty Claim Requirements

To process your warranty claim, we require:

  • Proof of purchase (order number or receipt)
  • Detailed documentation of the issue:
    • Clear photos showing the defect
    • Videos demonstrating the problem (when applicable)
    • Description of when and how the issue occurred

Note: In most cases, returning the defective product is not required - your documentation is sufficient.

Warranty Claim Process

  1. Email your claim to sales@fapomoto.com with:
    • Your order number
    • Product name and description
    • Supporting images/videos
  2. Our team will review your claim within 2 business days
  3. We may request additional information if needed to:
    • Verify the defect
    • Understand the root cause
    • Improve our products
  4. Once approved, we will ship replacement parts or products at our discretion

What's Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, or accidents
  • Normal wear and tear
  • Unauthorized modifications or repairs
  • Products purchased from unauthorized sellers
  • Damage from improper installation or maintenance

Limitation of Liability (Important)

  • Product Liability: We are not responsible for any damage to any vehicle, parts, or property caused by the use, failure, or malfunction of our products, except where prohibited by law.
  • Consequential Damages: We are also not liable for any incidental, indirect, or consequential damages, including but not limited to damage to other vehicle components, labor costs, installation or removal fees, towing charges, vehicle downtime, loss of use, or any other related expenses.
  • The customer’s sole and exclusive remedy is limited to repair or replacement of the defective product.

Contact Us

For warranty claims or questions:
Email: sales@fapomoto.com
Response Time: Within 2 business days

Please include "Warranty Claim" in your subject line for faster processing.